We dispatch Monday-Friday and our cut off time for same day dispatch is 12pm.
For deliveries taking place within the UK our estimated delivery time is 2 days after dispatch. For deliveries taking place in the EU our estimated shipping time is 3-5 days. Everywhere else is 5-7 days.
We send UK orders via Royal Mail 48 small parcel 2 day shipping. We send EU orders via Royal Mail International Priority 3-5 days shipping. Everywhere else is sent via Royal Mail International Priority 5-7 days shipping.
All of our UK deliveries have scan on delivery tracking. Our international orders are only sent with tracking if the total order value is over £40.
We are very sorry to hear that. If it is taking longer than the estimated delivery time please use the contact form to get in touch and we will resolve this for you.