Dispatch time

We aim to dispatch orders on the same day or at the latest the day after. We are a small team and weekends are family time. For this reason we do not dispatch on Saturdays or Sundays.

 

Shipping time/cost

UK : 3-5 day free shipping for all orders.

Rest of world: 7-10 day flat rate of £5.99 applies to all orders.

All parcels are sent via Royal Mail.

 

Tracking

Tracking is used only on high value orders, but delivery confirmation is available on all. If you do not receive a tracking number after ordering please ask us and we will provide one if available.

 

Parcel hasn’t arrived?

If your order does not arrive on time, please check around your property and with neighbours as the courier may have left it somewhere. If you can’t find it, please allow an extra 7 days since the estimated arrival time before contacting us. Usually it will arrive within this time and is due to courier delays.

If you are sure it is lost, please contact us via the options below and we will provide a lost parcel form for you to fill in. We will do everything we can to investigate and provide a replacement/refund if necessary.